If you can’t access Arkheim – Realms at War, please check our official communication channels like discord and the forum to see if there is a general problem. If nothing is announced, there are a few things you can try before contacting support.
Browser:
- Close the browser completely and restart it
- Clear cache and cookies in the browser’s settings and reload
- Check if your browser’s hardware acceleration is activated - change the status
- Try a different browser
Mobile:
- Close the app completely and restart it
- Check if there is an update in the store
Our support can help you faster if you let them know which of these measures you tried already, along with a description or screenshot of the error message. You can also attach a screenshot of your Javascript Console (crtl+shift+J) to help further.