If you can’t access Arkheim – Realms at War, please check our official communication channels like discord to see if there is a general problem. If nothing is announced, there are a few things you can try before contacting support.
Browser:
Close the browser completely and restart it
Clear cache and cookies in the browser’s settings and reload
Check if your browser’s hardware acceleration is activated - change the status
Try a different browser
Mobile:
Close the app completely and restart it
Check if there is an update in the store
Our support can help you faster if you let them know which of these measures you tried already, along with a description or screenshot of the error message. You can also attach a screenshot of your Javascript Console (crtl+shift+J) to help further.